In detail
Content
- Answer inbound or sell outbound: two paths of an AI phone assistant The same voice technology does two different jobs. Open
- Setting up an AI phone assistant: the steps Setting up an AI phone assistant is not installing software but clarifying six things in the right order: call goal, knowledge base, number and telephony, calendar and CRM integration, handover to a human and a log for operation. Open
- What does an AI phone assistant cost? Total cost includes setup, conversation minutes, telephony, integrations, maintenance and quality assurance. Open
- Outbound calling: what is allowed and what is not Advertising calls need prior express consent, for consumers and businesses alike. A callback about a matter the contact started themselves is not advertising. Open
- Connecting the phone assistant to CRM and calendar An AI phone assistant without integration holds pleasant calls and then produces nothing anyone can use. Open
- AI phone assistant and data protection: running calls compliantly An AI phone assistant processes personal data on every call, namely the voice and everything that is said. Open
- Automating appointment booking by phone: straight into the calendar, no double bookings An AI phone assistant books an appointment by understanding the request, reading the free slots in the calendar, proposing a slot and writing it in once confirmed. Open
- Missed calls cost revenue: what an AI phone assistant catches Missed calls rarely cost just a minute. Open
- Voicebot or voice agent: the difference that matters A voicebot follows fixed paths: a menu, clear rules, predictable routes. Open
- When a human should take over the call An AI phone assistant should hand over the moment a request touches judgement, goodwill or liability, the moment it is unsure, or the moment the caller explicitly asks for a person. Open